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Ethical & Responsible AI

Sendient recognises the profound societal implications that AI enabled technologies present for the years ahead. We are committed to upholding ethical standards and promoting responsible AI practices that prioritise integrity, fairness, and transparency. Whenever we engage with clients, we ensure that we practice these approaches.

When working with Sendient, organisations can leverage AI with confidence, knowing that ethical considerations are at the forefront of our thought process. Your trust and confidence in our AI services are our top priorities.

1. Bias Mitigation

AI systems are susceptible to bias, which can perpetuate discrimination and inequality. Sendient utilises rigorous bias detection and mitigation techniques to ensure that our AI models and solutions are designed to be fair and impartial. By conducting thorough bias assessments and implementing bias reduction strategies, we strive to minimise the impact of biases based on race, gender, ethnicity, or other protected characteristics. Through ongoing monitoring and refinement, we continuously strive to uphold the principles of fairness and equity in all our AI deployments.

3. Transparency and Explainability

Transparency is essential for building trust in AI systems. Sendient believes in providing clear explanations of how AI algorithms operate and the factors influencing their decisions. Through transparent documentation and model interpretability techniques, we enable stakeholders to understand the underlying rationale behind AI outputs. By encouraging transparency and explainability, we empower users to scrutinise AI decisions, identify potential biases or errors, and hold AI systems accountable for their actions.

2. Privacy Preservation

Protecting individuals' privacy is paramount in the delivery of AI solutions. We adhere to stringent privacy-preserving principles, ensuring that personal data is handled with the utmost care and respect. Through techniques such as data anonymisation, encryption, tokenization and differential privacy, Sendient safeguards sensitive information from unauthorised access or misuse. By prioritising privacy preservation, we uphold individuals' rights to privacy while enabling the responsible use of AI for valuable insights and innovations.

4. Human Centred Design

AI should augment human capabilities, not replace them. We adopt a human-centred design approach, placing humans at the forefront of AI development and deployment. By actively involving end-users in the design process, we ensure that AI solutions are aligned with their needs, preferences, and values. Furthermore, we emphasise the importance of user empowerment and control, providing mechanisms for individuals to understand, influence, and override AI recommendations. Through human-centred design, we strive to create AI systems that enhance human well-being and promote societal benefit.

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