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Sendient · AI consultancy You don't need to know the technology to start.

See what AI could do for your organisation.

Tell us where you want to grow, serve customers better or free your people for the work that matters. We show you what AI makes possible, then build it with your team, so the work itself runs differently. Organisations that work this way adopt AI 10x faster.

What becomes possible

Four places AI is making a difference now.

You don’t need a plan or the right vocabulary. If one of these appeals, that is enough to start a conversation.

Your people on the work that matters Agents handle the forms, checks and reports. Your team spends its time on judgement, relationships and the decisions only people can make. Explore this with us → Everything you know, at everyone’s fingertips Years of documents and records become useful in seconds. Anyone can ask a question and get a clear answer, with the source shown. Explore this with us → Every customer answered, day or night Serve more customers without a bigger team. Every enquiry is answered promptly, in the customer’s language, and the important ones go straight to the right person. Explore this with us → From a chat subscription to a real advantage Most organisations have started. Few have changed how they work. We find the places where AI changes the work itself, and help you get there ahead of your competitors. Explore this with us →
How it works

What happens when you get in touch.

  1. 1

    Listen

    You tell us where you want to go, in your own words. We ask questions and look at how the work is done today.

  2. 2

    Show

    We come back with a clear picture of what AI could change, what it would cost in effort, and what to leave alone. Often with something you can try.

  3. 3

    Make it happen, your way

    We build it for you, design it for your own team to build, or train your people in what is now possible. However you work, we stay until people are confident.

Three processes, rebuilt

What it looks like in practice.

Hover over or select a picture to see the same work before and after.

Two people reviewing printed reports and a tablet on a desk
Example 01

Assessing work and people

Assessors read every submission against the standard by hand.

AI checks the evidence against each criterion, drafts the judgement and flags the cases a person must decide.

As in SmartAssessor and SmartEducator
A large open-plan office with people working at computers
Example 02

Reasoning across many sources

Someone searches five systems and pastes extracts into a chat.

The workflow pulls from every source at once, reasons across all of it, acts, and cites where each answer came from.

As in SmartRetriever
A person on a video call at a desktop computer
Example 03

An agent that joins the meeting

Interviews, assessments and meetings need a person to run them, ask the questions and write it all up afterwards.

An agent joins the Teams call like a colleague. It runs the interview, asks the questions, follows up on the answers and assesses what it hears, then hands the record to a person.

As in SmartRecruiter’s interviewer and SmartEducator’s oral examiner
Four colleagues laughing together around a laptop at a table in a bright room
What it feels like
More done, without more hours
The detail

Beyond the chat window.

AI is far more than a chat window. The real gains come when it does the work itself, safely, and then spreads across the business. Here is how.

The shift

A chat subscription is not an AI strategy.

Most people think AI means a chat window, and that a Pro or Max plan makes them a power user. It is a good start, but it only makes each person a little faster, and every process stays exactly as it was. Now picture AI that reads every document, checks every case and updates your systems overnight, with hundreds of tasks moving at once while your team decides what matters. That is the difference between using AI and being transformed by it.

Using a chat tool One prompt at a time
Rebuilding the work AI built into the process
People copy information in by hand.
It reads directly from your systems and documents.
The answer stays in the chat window.
Results feed straight into the next step.
Results depend on who is typing.
Everyone gets the same quality, every time.
The process around it does not change.
People spend their time on the decisions that need them.
What we build

Agents that do the work, inside the limits you set.

Prompting a chat tool and copying the answer from one app to the next saves a little time. The real efficiency comes when the process is joined up, with agents carrying the work between your systems. We give those agents secure access to your knowledge and data, so they can act like a trusted member of the team. They draw on what they need, act inside the limits you set, and hand to a person where it matters.

How a rebuilt process runs
Guardrails Within policy Human sign-off Logged
Your goals You set the goals. Every step plans towards them, and every result is measured against them.
What we do

From the first process to the hundredth.

All services →
01 AI process redesign Find the processes where AI changes the work itself, then rebuild them around agents and human sign-off. Read more → 02 Knowledge and data workflows Connect documents, systems and records so AI can reason across all of them, with every answer cited. Read more → 03 Your best person, on every page A digital colleague that knows your business and who it is talking to, in chat or voice, day and night. Read more → 04 Meetings that reach an outcome Agents that schedule, run and follow up Microsoft Teams meetings, driving them to a decision. Read more → 05 Expert judgement and guidance AI that brings expert judgement to assessment, inspection, consulting and guidance. A person decides. Read more → 06 Software and prototyping factory A prototype you can click within days, then production-ready software from a written spec. Proven on our own products. Read more → 07 Agents that work while you sleep Agents in your private cloud that work around the clock, so work is done by morning. Read more → 08 Transformation and operating model Lead the people side of becoming AI-native, and design how work runs in parallel afterwards. Read more → 09 Run and govern Monitoring, owners, limits and model testing, so agents can run overnight with confidence. Read more →
Proof

Products that take on human-centred work, from assessment to consulting.

Our products do work that has always needed skilled people, such as judging quality, weighing evidence, reviewing decisions and giving advice. They do it consistently and at scale, with a person kept in charge of every outcome. Behind them is the highly agentic pipeline we built to build them, and what we have learned from it goes into every client engagement.

All products →
Built by SendientLive

SmartAssessor

Testing, inspection and compliance. More than 600 standards, more than 100 integrations and a mobile app for inspections on site.

smartassessor.ai ↗
Built by SendientLive

SmartEducator

For schools, universities and professional bodies. Marks written and typed work, detects AI, tailors learning and runs oral assessment in Teams.

smarteducator.ai ↗
Built by SendientLive

SmartRecruiter

Agent-led interviews in Teams, CV and job matching on meaning, screening and shortlisting, working around the clock.

smartrecruiter.ai ↗
Built by SendientLive

SmartRetriever

The right context for every person, department, location and country, with security and privacy built in.

smartretriever.ai ↗

Let’s find your biggest opportunity.

You’ll talk to someone who designs and builds these systems. We reply within 3 working hours, in plain English.

A team meeting around a table in a bright office